At Pure Spices, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Refunds

• Refunds are accepted within 7 days of purchase with proof of purchase.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Non-Refundable Items

The following items are non-refundable:

• Perishable goods (such as food items with an expiration date).
• Frozen Food or Fresh food items like fresh fruit and vegetables cannot be returned or exchanged.
• Gift cards and vouchers.
• Products that have been opened or used.

3. How to Request a Refund

• To initiate a refund, please contact us at purespiceswagga@gmail.com with your order number and reason for the return.
• Once your return is received and inspected, we will notify you of the status of your refund.
• Approved refunds will be processed within 7-10 business days to your original method of payment.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a product, please email us for further instructions.

5. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please check with your bank or payment provider first. If the issue persists, contact us at purespiceswagga@gmail.com.